My Cart

Close

Returns & Exchanges

Returns

We appreciate one of the difficulties of online shopping is buying the right size. Before purchasing please consult our size guide.
We will happily accommodate returns. Lush Desert will not cover the shipping cost for the product to be returned, the return will be at the customers expense. 
Our returns address is;
Attn: Lush Desert Returns
Orra Marina Tower,
Dubai Marina,
UAE

We try our best to accept all items returned to us, however, please observe our policy as follows:

 

OUR POLICY

1. Orders must be returned to us within 7 days from date of purchase (as indicated on your invoice). Returns outside this period will not be accepted.
2. Items must be returned in their original condition. This means the garments must – be unworn & unwashed, have all tags and hygiene labels attached and have no make up, stains or strong odours.
3. No returns or exchanges for items purchased using credit notes, gift cards, sale items and promo coupons.
4. Exchanges and returns for orders can only be processed directly through our online store department only. 
5. Here at Lush Desert we do not cover for the cost of the return shipping. It is recommended to use a local courier with tracking as Lush Desert is not liable for any packages lost in transit. All items are inspected by our staff upon arrival.